Birdhug Studio
 

'The Finest World Class Wildlife Original Bird Carvings Since 1989'

 

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Return Policy

Product Warranty

 

 

 

 

 

 
Effective January 1, 2013

 

Our Guarantee & Return Policy

  • It is important to us that you are pleased with your purchase. If for any reason you wish to return the item you may do so with three days of receipt of it. It must reach us in saleable condition. Please be sure that you have packed it in a manner acceptable to the transport carrier. We suggest that it be insured for your protection. Be sure to include your invoice number as shown on the invoice and also on the mailing label on the package. No adjustments will be made after seven days or receipt.

  • The shipping charge is non refundable. Also, the return shipping costs will be born by the buyer returning the item.

Special Made, Custom Made & Commissioned Orders Return Policy

  • Items indicated as available by special order or custom commissioned carvings may require a delivery time of 3 to 6 months. 

  • Special orders will require a 25% non-refundable stocking fee and a custom commissioned piece will require a 50% non-refundable commissioning fee, should you change your mind at any time before delivery or within the 7 days inspection period.

Shipping Information

  • The birds will be shipped directly from us, the ARTIST-Jenny Zhi, the owner of Birdhug Studio in Rosendale, New York.

  • We ship via USPS Priority Mail.

Payment methods

  • Credit Card Transactions, PayPal, Money Order/Cashiers Check and Personal Check. Currency is U. S. dollars($)

  • We accept Visa, Mastercard, PayPal Payment, Money Order/Cashiers Check and Personal Check.

  • NYS residents please add 8.125% sales tax.

                   

   

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