Our Guarantee & Return Policy
It is important to us that you are pleased with your purchase. If for any reason you wish to return the item you may do so with three days of receipt of it. It must reach us in saleable condition. Please be sure that you have packed it in a manner acceptable to the transport carrier. We suggest that it be insured for your protection. Be sure to include your invoice number as shown on the invoice and also on the mailing label on the package. No adjustments will be made after seven days or receipt.
The shipping charge is non refundable. Also, the buyer need to pay the return shipping costs.
The birds will be shipped directly from us, the ARTIST-Jenny Zhi, the owner of Birdhug Studio in Rosendale, New York. We ship via USPS Priority Mail.
We accept PayPal. Currency is U. S. dollars($).
NYS residents please add 8.125% sales tax.
Special Made, Custom Made & Commissioned Orders Return Policy
Items indicated as available by special order or custom commissioned carvings may require a delivery time of 6 to 12 months.
Special orders will require a 25% non-refundable stocking fee and a custom commissioned piece will require a 50% non-refundable commissioning fee.